This Privacy Policy for ShopX Network, doing business as ShopX ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://www.shopxnetworks.com, or any website of ours that links to this Privacy Policy.
- Register as a customer, open a vendor storefront, list products, use digital wallet features, or participate in the ShopX Affiliate Program.
- Engage with us in other related ways, including customer support, messaging, reviews, or social interactions.
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at official@shopxnetwork.com.
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we process personal information depending on how you interact with ShopX Network, the choices you make, and the products and features you use (such as registration details, shipping addresses, store details, order data, and wallet transactions).
Do we process sensitive personal information? We do not intentionally process sensitive personal information (such as biometric data or genetic records) unless voluntarily submitted by you in profile, chat, or support contexts where necessary and permitted by law.
Do we receive information from third parties? We may receive information from third-party services such as payment processors (Paystack) and social authentication providers (Google Sign-In) when you explicitly choose to authenticate or complete transactions through them.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, calculate vendor payouts and affiliate commissions, and comply with law.
With whom do we share personal information? We share information only with service providers required to operate ShopX (e.g., Paystack for payments, database/cloud providers for infrastructure, and vendors fulfilling your orders).
What are your privacy rights? You have rights to access, update, or request deletion of your personal data under applicable Nigerian law and platform regulations.
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
- Account Credentials & Profile: Full name, username, email address, phone number, password, profile picture, and account type (customer or vendor).
- Store & Business Details: Vendor shop name, store description, business banner image, location/city/state, and verified contact details.
- Order & Delivery Info: Recipient names, shipping addresses, delivery instructions, order history, and invoice records.
- Wallet & Financial Records: Wallet balance logs, deposit verification records, affiliate referral earnings, VTU transaction histories, and verified payout bank account details.
- User Contributions & Media: Product reviews, ratings, wishlist items, user-to-user chat messages, voice notes, stories, and uploaded media.
Payment Data
All online payments made on ShopX are securely handled by our third-party payment processor, Paystack. ShopX does not store complete credit or debit card numbers or banking PINs on our servers. Paystack processes card details and provides ShopX with transaction status tokens and reference codes to confirm order completion.
Information automatically collected
We automatically collect certain technical information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact info) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and diagnostic logs.
We process your personal information for a variety of legitimate business reasons, including to:
- Facilitate account creation and authentication: To manage user accounts, enable secure login, and manage customer and vendor profiles.
- Deliver and fulfill marketplace services: To process cart orders, coordinate delivery with vendors, generate order receipts, and track shipment status.
- Manage digital wallet and payouts: To credit sales revenue, manage affiliate commissions, enable VTU purchases, and execute vendor payout requests.
- Enable communication: To facilitate user-to-user chat, vendor inquiries, platform notifications, and customer support responses.
- Ensure security and prevent fraud: To monitor account activity, detect unauthorized access, log screenshot attempts on view-once media, and prevent financial scams.
- Comply with legal obligations: To maintain accurate tax and accounting records and enforce our Terms of Service.
We only share information with third parties necessary to provide our marketplace services:
- Vendors: When a customer places an order, the relevant vendor receives order details, item list, and shipping address to fulfill the delivery.
- Payment Processors: We partner with Paystack to process online payments, verify deposits, and process payouts.
- Infrastructure & Hosting Providers: Database, web server, and media storage services (such as PostgreSQL/Supabase and cloud file hosting).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
- Legal Requirements: We may disclose information where required by law, subpoena, court order, or regulatory authority in Nigeria.
We use cookies, session tokens, and local web storage to maintain user sessions, remember active shopping cart items, preserve user interface preferences, and protect against Cross-Site Request Forgery (CSRF).
For complete details regarding our use of cookies and how to manage your cookie preferences, please read our dedicated Cookie Policy.
ShopX offers you the ability to register and log in using your Google Account credentials. When you choose to authenticate via Google Sign-In, Google provides us with basic profile information such as your full name, verified email address, and profile photo URL.
We use this information solely to create your ShopX account and verify your identity. We do not obtain access to your private Google account credentials or passwords.
ShopX Network is based in Katsina State, Nigeria, and primary operations are conducted in Nigeria. However, our server infrastructure, database storage, or cloud service providers may operate servers located outside Nigeria.
By using the Services, you consent to the transfer, storage, and processing of your information across our secure server locations in compliance with data privacy regulations.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal compliance requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected without verifiable parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at official@shopxnetwork.com.
Under applicable Nigerian data protection regulations, you have specific rights regarding your personal information:
- Right of Access: The right to request copies of your personal information held by ShopX.
- Right to Rectification: The right to request that we correct any inaccurate or incomplete information.
- Right to Erasure: The right to request account deletion and data purge, subject to statutory record retention requirements.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes on our platform or by directly sending you a notification.
We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, you may contact us by post, email, or telephone:
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
You can review and update your profile details anytime by logging in and navigating to your Profile Settings page.
To request permanent account deletion and complete data purge (including user profiles, order histories, chat messages, and uploaded media), you can submit a deletion request through your account settings or send an email request to official@shopxnetwork.com.
