Shipping Policy

At ShopX Network ("ShopX," "we," "us," or "our"), we operate a multi-vendor online marketplace that connects customers with independent vendors. Products purchased through ShopX are generally sold, prepared, packaged, and shipped by the individual vendor responsible for the relevant product listing. This Shipping Policy explains the shipping, order processing, delivery, tracking, and shipping-related procedures applicable to purchases made through the ShopX marketplace.

ShopX operates as a multi-vendor online marketplace:

• Independent Vendors are generally responsible for fulfilling, preparing, packaging, and shipping their own products.
• Vendors are responsible for providing accurate product shipping details and processing timelines.
• Shipping options and delivery timeframes may vary depending on the Vendor, product type, shipping destination, and selected courier service.
• ShopX provides platform infrastructure to facilitate ordering, secure payments, order status tracking, communication, and dispute resolution.
• ShopX does not directly manufacture, warehouse, or deliver every product unless explicitly stated otherwise.
• Products purchased from different Vendors in a single transaction will ship separately and may arrive at different times.

After a payment is confirmed on ShopX, the responsible Vendor prepares and packages the order for dispatch:

• Vendors are expected to process orders promptly within their indicated processing timeframe.
• Processing duration may vary based on item availability, custom configurations, order volume, weekends, and public holidays.
• Estimated delivery timelines begin once the order has been processed and dispatched by the Vendor.
• Customers can view real-time processing and order status inside their My Orders dashboard.

Available shipping options are presented during checkout based on the delivery location and Vendor logistics configuration:

• Local Intra-City Delivery: Direct local dispatch within Katsina municipality and designated local government areas.
• Standard Inter-State Delivery: Courier transportation across Nigerian states.
• Vendor Logistics & Expedited Courier: Special doorstep or pickup-point logistics provided by verified courier partners.

Shipping charges are calculated during checkout based on destination location, product dimensions, weight, and delivery distance. Shipping fees are clearly itemized before order placement. Multi-vendor orders will calculate individual delivery fees per vendor shipment.

Delivery timeframes displayed on ShopX are estimates and not strict contractual guarantees. External factors such as severe weather, holiday transit volumes, road network disruptions, customs clearance, or incorrect customer contact details may affect delivery times.

Once an order has been dispatched by the Vendor, customers can monitor transit milestones inside their My Orders dashboard and via platform notifications.

Customers are responsible for ensuring that their shipping address, telephone number, and delivery instructions are accurate. Address changes cannot be guaranteed after an order has been dispatched.

If a delivery attempt fails due to customer unavailability, incorrect delivery address, or refusal to accept the package, additional re-delivery charges may apply.

If a package arrives visibly damaged or tampered with, customers must take clear photo or video evidence immediately upon receipt and submit a return request under our Return & Refund Policy within 3 days of delivery.

If an order is marked as delivered but cannot be located, or if transit is excessively delayed, customers should check their order details, contact the Vendor via chat, or submit an order dispute to ShopX support.

Proof of delivery may include recipient signature, courier status confirmation, customer delivery confirmation inside the app, or photographic verification by the courier.

ShopX primarily serves domestic locations across Nigeria. Where international shipping is explicitly enabled by a Vendor, the customer is responsible for applicable import duties, tariffs, and customs fees.

Vendors operating on ShopX must package items securely, dispatch orders within specified processing timeframes, provide truthful shipping information, and cooperate with ShopX in resolving shipping disputes.

Vendors are strictly prohibited from submitting fraudulent tracking details, marking items as dispatched before actual carrier handover, shipping illegal or counterfeit goods, or circumventing ShopX logistics rules.

Orders containing items from multiple Vendors will be processed and shipped independently by each Vendor. Items may arrive in separate packages on different dates.

All shipping-related returns, replacements, exchanges, and refunds are governed by the official ShopX Return & Refund Policy. For defective, damaged, or incorrect items, the Vendor is responsible for return shipping costs. For change-of-mind returns, the customer is responsible for return shipping costs.

Paid orders that have not yet been dispatched by the Vendor qualify for instant Pre-Delivery Order Cancellation & 100% Full Refund to the customer’s ShopX Wallet directly from My Orders.

In the event of an unresolved shipping dispute between a Customer and Vendor, either party may escalate the issue to ShopX Dispute Resolution. ShopX will review dispatch logs, tracking status, and uploaded evidence to issue a binding marketplace determination.

Unless explicitly stated otherwise, ShopX is not the direct seller or carrier for third-party Vendor listings. ShopX is not liable for shipping delays, losses, or damage caused by independent Vendors, third-party couriers, customs authorities, or force majeure events outside our reasonable control.

ShopX Network reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.

If you have any questions or concerns regarding shipping, delivery, or logistics on ShopX, please contact us: